Orders and Cancellations
- All orders must be formalized in writing and sent exclusively to geral@grafifreitas.pt so that they can be correctly registered and processed.
- Due to the nature and specificity of the printing industry, all orders are subject to a production tolerance of 5%, either more or less.
- After submitting the order, the customer has a maximum of 1 hour to request its cancellation.
- Once this period has elapsed, and if the production process has already begun, Grafifreitas reserves the right to debit all costs already incurred, including materials, labor, file preparation and other directly associated charges.
- Cancellation must be made in writing, by email or other formal means that allows the request to be recorded.
Production and delivery times
- Production and delivery times vary according to the complexity and specificity of the work ordered.
- As a reference, the estimated delivery time is 7 working days from the final validation of the order and production files by the customer.
- Any change or delay in validation could impact the delivery deadline.
- For urgent jobs or those with shorter deadlines, availability must be confirmed in advance with our team.
Samples
- All samples produced by Grafifreitas will have an associated cost, with the aim of guaranteeing the quality of our services and valuing the technical work involved in each production.
- The minimum amount charged for samples is €25, which may vary depending on the complexity of the work requested.
- Any higher costs will be communicated in advance and itemized in the quote sent to the client.
- The amount paid for the samples can be deducted from the first order, as long as it is 100€ or more.
- The minimum amount charged is €25, regardless of the service requested.
Deliveries and complaints
- Grafifreitas' liability is limited to a maximum of the value of the goods supplied.
- We cannot be held responsible for delays, loss or damage incurred during transportation, when this is carried out by an external carrier or means outside the company's direct control.
- Whenever possible, the customer will be provided with the information necessary to track the delivery.
- The customer has 30 days from the date of receipt of the goods to submit any claim.
- Complaints must be submitted in writing, by email or other formal means, and accompanied by documentation proving the reason for the complaint (e.g. photographs, invoices, defective copies, etc.).
- After this period, the customer is deemed to have accepted the order in the terms delivered, without reservation.
Payment terms
- Payment terms will be defined on a case-by-case basis, taking into account the profile and commercial history of each client.
- The 1st order with Grafifreitas is subject to payment in advance, by means of a pro forma invoice.
- After the 1st order, credit conditions may be considered, subject to:
- Formal written request from the client;
- Internal analysis and approval by Grafifreitas.
- Payments must be made exclusively by cash or bank transfer.
Notes:
VAT at the legal rate in force must be added to the amounts shown.
Please note that we do not have an automatic payment terminal (APT).